In an effort to monitor our performance and to provide the highest quality services and products to our clients in a timely manner, RECON has in place a client care program. The intent of the program is to build positive relationships with our clients and in turn provide our clients with a forum to let us know how we are doing. As part of this program, we regularly contact clients for evaluation of our performance in six critical areas: quality, timeliness, responsiveness, technical accuracy, value, and overall client satisfaction. We monitor these ratings to track our performance and to ensure client needs are being met.

Mr. Lee Sherwood serves as client liaison for this program and is available to receive any feedback on RECON’s performance at any time. While not part of the technical team, Mr. Sherwood consistently maintains objectivity, ensures a high level of responsiveness, and facilitates client needs within RECON. Mr. Sherwood can be reached at (619) 308-9333 or via e-mail.

We also encourage you to complete our online client satisfaction survey PDF form at any time (requires Adobe Acrobat Reader). RECON welcomes and values both project-specific and general comments, and will promptly respond to any concerns you may have.