RECON Quality Assurance Program

Quality assurance in all phases of our work is an ongoing commitment at RECON. Our clients can depend on RECON’s effective quality assurance program to guide project success and timely completion. Our approach includes:

• Assigning the most qualified staff for the particular scope of work based on their technical expertise and availability to successfully manage or perform the required services.
  
  
• Establishing and distributing to all project staff a working schedule, budget, and project management plan at the onset of a project that incorporates client goals and requirements for the project.
  
  
• Frequent communications with our clients throughout the duration of the project regarding expectations, approach, progress, performance schedule, and any unforeseen project developments.
  
  
• Regular review by project managers of fieldwork efforts to ensure work is performed in accordance with contract requirements.
  
  
• Conducting a minimum of three quality reviews of all reports, including one review by a team leader and one by a professional editor.
  
  
• Close monitoring of project budgets and regular distribution of project budget status reports to project managers and key staff.
  
  
• Ongoing personnel training for effective completion of work and professional growth in their field of expertise.
  
  

RECON’s Client Care Program
Also, please refer to RECON’s client care program to learn more about how we regularly monitor our performance to ensure our clients timely, responsive, and high-quality products and services.